Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by RA Software Ltd ("we", "our", "us"), a company registered in England and Wales (Company Number: 15836722, VAT Number: 498236347). By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Services

RA Software provides custom software development and consultancy services, including but not limited to:

• Custom admin and client portal development
• CRM and third-party system integrations
• API automation and middleware development
• Mobile application development
• Business process automation and workflow optimisation
• Dedicated development resources and team augmentation

The specific scope, deliverables, and timelines for each project will be detailed in a separate Statement of Work (SOW) or project agreement.

3. Consultations & Bookings

Initial consultations booked through our website are provided free of charge and carry no obligation. By booking a consultation, you agree to provide accurate contact information. We reserve the right to reschedule or cancel bookings at our discretion, with reasonable notice provided.

4. Intellectual Property

Unless otherwise agreed in writing:

• All intellectual property rights in bespoke software developed for you shall transfer to you upon full payment of all associated fees.
• We retain the right to use general knowledge, skills, techniques, and reusable components (not specific to your project) in future work.
• Workshop deliverables, including technical specifications and UI/UX designs, become your property upon payment.
• All content on this website, including text, graphics, logos, and design, remains the property of RA Software Ltd.

5. Payment Terms

Payment terms will be outlined in the relevant project agreement. General terms include:

• Invoices are payable within 30 days of issue unless otherwise agreed
• All prices are quoted in GBP and are exclusive of VAT unless stated otherwise
• No interest or finance charges will be applied to overdue payments
• In the event of persistent late payment, we may apply a fixed administrative fee to cover reasonable costs incurred in recovering the outstanding amount
• We reserve the right to suspend work on any project where payments are overdue

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of engagement. This obligation survives the termination of any agreement between us. We will not disclose your business information to third parties without your prior written consent, except where required by law.

7. Warranties & Liability

We warrant that all services will be performed with reasonable skill and care. However:

• Our website and its content are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free operation of any software we develop, though we will use reasonable endeavours to resolve defects
• Our total liability for any claim arising from our services shall not exceed the total fees paid by you for the relevant project
• We shall not be liable for any indirect, consequential, or incidental damages, including loss of profits, data, or business opportunities

8. Termination

Either party may terminate a project engagement by providing 30 days' written notice. Upon termination, you shall pay for all work completed up to the date of termination. Any deliverables completed and paid for shall remain your property. We reserve the right to terminate immediately if payments remain overdue for more than 14 days.

9. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations caused by circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, pandemics, internet outages, or cyber attacks.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our website or services after any changes constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us: